Hotel information

Below you will find hints and tips for the upcoming stay at the Berghaus Wengen.

Reservation & cancellation

  1. All bookings are confirmed by written, unless it is a booking at short term (less than 48h before arrival). The cancellation conditions are stated in every confirmation letter sent by the hotel. Please take notice that in case of postponed arrival as well as anticipated departure, the full payment will be required. Bad weather conditions, cancelled flights, dispatchers on strike etc. have no influence on the booking and cancellation terms. It is possible to purchase a cancellation insurance. The hotel is entitled to authorize the credit card in the amount of the booked stay before the guests’ arrival.

Arrival

  1. Wengen has no road access. Leave your car at the Lauterbrunnen station parking and take the train to Wengen. Reservations at the car parking in Lauterbrunnen are possible from 5 days on in winter and 3 days in summer.
  2. Once in Wengen, please call us and you will be picked up with your luggage. The toll free number on the information board is #25. Pick up from the station is limited between 19h00 and 21h30 and check in is possible until 22h00 the latest.

Once arrived

  1. Check-in is from 15h00 until 22h00.
  2. Please contact the front desk for WLAN access. WIFI is free of charge and available on the ground floor only. Ask for your private pin code at the reception. 1 Ticket per person is free of charge. Supplementary tickets can be purchased at CHF 5.00.
  3. A rich breakfast buffet with home made breads & jams and many local products is served from 7h30 to 9h45. The breakfast buffet is not bound for your daily pick nick.
  4. Upon request, we are happy to prepare sandwiches or lunch boxes.
  5. Dinner (half board) with a soup, warm or cold starter, main course & dessert is served between 18h30 and 20h30. Vegetarian options are available as well. The public restaurant is open daily from 18h30 on.
  6. The hotel Berghaus is a non-smoking property – smoking is only allowed outdoors. Ashtrays are placed next to the front door & entrance to the restaurant.
  7. All rates are understood in Swiss Franks (CHF), inclusive of VAT, all taxes & service charge. We do prefer if you pay Cash or with Traveller Checks, but also accept Postcard, Maestro debit cards, Visa, American Express, MasterCard, JCB, Diners Club & Union Pay, from an amount of CHF 30,- on. Foreign currencies are accepted, exchange rate as per the daily business.

Departure

  1. Check-out The rooms must be vacated by 11 o’clock.
  2. We can certainly store your luggage until your departure.